Privacy Policy

Effective Date

This Privacy Policy explains how Dr. Aswin Krishna (“Doctor”, “Clinic”, “we”, “our”, or “us”) collects, uses, stores, processes, and protects personal information provided through the website https://draswinkrishna.com/, patient consultations, appointment requests, healthcare services, and related communications.

We are committed to protecting patient privacy, maintaining medical confidentiality, and handling personal data responsibly in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023 and relevant healthcare regulations.

By accessing this website or using our services, you consent to the practices described in this Privacy Policy.

1. About Us

Dr. Aswin Krishna is a Consultant Hepatologist, Gastroenterologist, and Liver Transplant Specialist providing advanced diagnosis, treatment, transplant evaluation, and long-term management for liver and digestive diseases. Healthcare services are offered through consultation clinics and associated medical institutions in Chennai.

This website is intended to provide information about liver diseases, hepatology services, liver transplantation, patient education, appointment scheduling, and healthcare support.

2. Information We Collect

We collect only the information necessary to provide healthcare services, patient support, appointment management, and website functionality.

Personal Information

  • Full name
  • Date of birth
  • Age
  • Gender
  • Address
  • Mobile number
  • Email address
  • Emergency contact details

Health & Medical Information

  • Medical history
  • Liver disease history
  • Diagnostic reports
  • Laboratory results
  • Imaging reports
  • Prescriptions
  • Treatment records
  • Consultation notes
  • Transplant evaluation information
  • Follow-up records

Appointment Information

  • Appointment requests
  • Consultation schedules
  • Preferred consultation locations
  • Patient inquiries submitted through website forms

Financial Information

  • Billing information
  • Payment records
  • Insurance-related information (where applicable)

Technical Information

When users visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage data
  • Cookies and analytics information
  • Access logs

Sensitive Personal Data

Health information, medical records, diagnostic data, and treatment-related information may constitute sensitive personal data and are processed only with appropriate consent or where legally permitted.

3. How We Use Personal Information

We use personal information only for legitimate healthcare, operational, legal, and administrative purposes.

Patient Care & Medical Services

  • Diagnosis and treatment planning
  • Liver disease management
  • Gastroenterology consultations
  • Liver transplant evaluation
  • Follow-up care
  • Emergency medical support
  • Patient communication

Appointment Management

  • Scheduling consultations
  • Confirming appointments
  • Sending reminders
  • Managing patient requests

Healthcare Operations

  • Medical documentation
  • Clinical record maintenance
  • Quality improvement initiatives
  • Internal administration

Legal & Regulatory Compliance

  • Compliance with healthcare regulations
  • Medical record maintenance requirements
  • Government reporting obligations
  • Insurance documentation
  • Legal and audit requirements

Website & Communication Services

  • Responding to inquiries
  • Improving website functionality
  • Patient education and awareness programs
  • Service updates and notifications

4. Medical Confidentiality

We recognize the confidential nature of medical information.

Patient records and health information are accessed only by authorized healthcare professionals, clinical staff, or administrative personnel who require access for healthcare delivery, operational support, or legal compliance.

We maintain reasonable safeguards to protect patient confidentiality and medical privacy.

5. Sharing of Personal Information

We do not sell, rent, or trade personal information.

Personal information may be shared only in the following circumstances:

Healthcare Providers

  • Hospitals
  • Diagnostic centers
  • Laboratories
  • Medical specialists
  • Transplant teams
  • Healthcare professionals involved in patient care

Legal & Regulatory Authorities

Where required by law, court orders, public health obligations, government regulations, or statutory reporting requirements.

Service Providers

Authorized technology providers, appointment management platforms, website hosting providers, payment processors, or administrative support vendors operating under confidentiality obligations.

Emergency Situations

When necessary to protect a patient’s life, health, safety, or medical interests.

6. Cookies & Website Analytics

Our website may use cookies, analytics tools, and similar technologies to:

  • Improve user experience
  • Analyze website traffic
  • Monitor website performance
  • Enhance security
  • Understand visitor interactions

Users may modify browser settings to disable cookies, although certain website functions may be affected.

7. Data Retention

We retain personal information and medical records only for as long as necessary to:

  • Provide healthcare services
  • Maintain continuity of care
  • Meet legal and regulatory requirements
  • Resolve disputes
  • Enforce applicable agreements

Retention periods may vary depending on healthcare regulations and statutory obligations.

8. Your Rights

Subject to applicable law, individuals may have the following rights:

Access

Request access to personal information maintained by us.

Correction

Request correction or updating of inaccurate or incomplete information.

Withdrawal of Consent

Withdraw consent for certain data processing activities where legally permitted.

Deletion

Request deletion of personal information when retention is no longer required, subject to medical record retention obligations and legal requirements.

Grievance Redressal

Raise concerns regarding the handling of personal information or privacy-related matters.

9. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

  • Unauthorized access
  • Data misuse
  • Disclosure
  • Alteration
  • Loss
  • Cybersecurity threats

While we strive to maintain robust security measures, no electronic transmission or storage system can guarantee absolute security.

10. Third-Party Websites

This website may contain links to hospitals, healthcare institutions, educational resources, social media platforms, or third-party websites.

We are not responsible for the privacy practices, security measures, or content of external websites. Users should review the privacy policies of those websites independently.

11. Children’s Privacy

Healthcare information relating to minors may be collected only through parents, legal guardians, or authorized caregivers, and only for legitimate healthcare purposes.

We do not knowingly collect personal information from children without appropriate authorization where required.

12. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in legal requirements, healthcare practices, technology, or operational needs.

Updated versions will be published on this page with a revised effective date.

Continued use of the website constitutes acceptance of the updated Privacy Policy.

13. Contact Us

For privacy-related questions, patient data requests, or concerns regarding this Privacy Policy, please contact:

Dr. Aswin Krishna

Website:
https://draswinkrishna.com/

Email:
reachus@draswinkrishna.com

Phone:
+91 99623 70091